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Customer Complaint Statistics
Retail Electric Providers
From:
8/29/2009
To:
2/28/2010
3/11/2010 2:27:16 PM
Complaint Summary
Graph
Company
Total
Slamming
Cramming
Billing
Quality of Service
Discont. Service
Provision of Service
All Other
TXU ENERGY RETAIL COMPANY LLC
1984
57
5
963
0
292
665
2
RELIANT ENERGY RETAIL SERVICES, LLC
359
13
0
182
0
33
131
0
STREAM SPE, LTD
358
10
0
128
0
79
141
0
DIRECT ENERGY, LP
240
6
0
91
0
43
100
0
FIRST CHOICE POWER SPECIAL PURPOSE, L.P.
189
12
0
69
0
55
53
0
JUST ENERGY TEXAS, LP
150
27
1
49
0
29
44
0
AMBIT TEXAS LLC
110
2
0
32
0
35
41
0
DPI ENERGY, LLC
101
2
0
26
0
33
39
1
STAR ELECTRICITY LLC
90
7
0
27
0
19
36
1
GREEN MOUNTAIN ENERGY COMPANY
85
14
0
26
1
11
32
1
GEXA ENERGY, LP
68
0
0
27
0
11
30
0
BOUNCE ENERGY INC
68
1
0
21
0
14
32
0
ACCENT ENERGY TEXAS, L.P.
63
3
0
24
0
9
27
0
FULCRUM RETAIL ENERGY, LLC
62
2
0
19
0
4
37
0
CPL RETAIL ENERGY LP
59
1
0
24
0
17
17
0
PENSTAR POWER, LLC
53
0
0
25
0
10
18
0
CIRRO GROUP, INC.
46
1
0
16
0
8
21
0
AFFORDABLE POWER L.P.
29
8
0
8
0
3
10
0
SPARK ENERGY LP
24
0
0
6
0
2
16
0
CHAMPION ENERGY SERVICES, LLC.
23
1
0
9
0
4
9
0
HUDSON ENERGY SERVICES, LLC
20
3
0
6
0
1
10
0
MXENERGY ELECTRIC, INC.
19
4
0
4
0
3
8
0
WTU RETAIL ENERGY LP
19
1
0
5
0
5
7
1
TEXPO POWER, LP
15
0
0
6
0
1
8
0
TEXAS POWER, L.P.
14
0
0
7
0
5
2
0
LIBERTY POWER TEXAS LLC
9
1
0
2
0
0
6
0
TARA ENERGY, LLC
8
0
0
4
0
1
3
0
CHAIN LAKES POWER, L.P.
7
0
0
2
0
1
4
0
BRILLIANT ENERGY, LLC
6
0
0
1
0
0
5
0
NUECES ELECTRIC COOPERATIVE RETAIL DIVISION
5
0
0
3
1
1
0
0
TRUE ELECTRIC, LLC
5
2
0
0
0
2
1
0
FRONTIER UTILITIES, INC.
4
1
0
1
0
2
0
0
CONSTELLATION NEWENERGY, INC.
4
0
0
2
0
0
2
0
TEXREP1 LLC
3
1
0
0
0
1
1
0
YOUNG ENERGY, LLC
2
0
0
0
0
2
0
0
MEGA ENERGY, LP
2
0
0
1
0
0
1
0
GATEWAY ENERGY SERVICES CORPORATION
1
0
0
0
0
0
1
0
APNA HOLDINGS, LLC
0
0
0
0
0
0
0
0
PEGASUS ALLIANCE CORPORATION
0
0
0
0
0
0
0
0
ANDELER CORPORATION
0
0
0
0
0
0
0
0
NOORUDDIN INVESTMENTS LLC
0
0
0
0
0
0
0
0
POTENTIA ENERGY, LLC
0
0
0
0
0
0
0
0
ENERGY PLUS HOLDINGS LLC
0
0
0
0
0
0
0
0
LIBERTY POWER DELAWARE LLC
0
0
0
0
0
0
0
0
ABACUS RESOURCES ENERGY LLC
0
0
0
0
0
0
0
0
TXU SESCO ENERGY SERVICES COMPANY
0
0
0
0
0
0
0
0
KINETIC ENERGY, LLC
0
0
0
0
0
0
0
0
10K ENERGY, LLC
0
0
0
0
0
0
0
0
SEMPRA ENERGY SOLUTIONS LLC
0
0
0
0
0
0
0
0
Totals:
4304
180
6
1816
2
736
1558
6
