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Customer Complaint Statistics



Retail Electric Providers
       From:  10/31/2012      To:  4/30/2013

5/22/2013 12:55:30 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company DIRECT ENERGY LP 286 33 8 116 0 47 71 11
  DBA or Former Names:
[ ENERGY AMERICA ], [ ENERGY AMERICA - TEXAS ], [ DIRECT ENERGY BUSINESS SERVICES ], [ ENERGY AMERICA MULTI FAMILY ], [ DIRECT ENERGY ], [ REPUBLIC POWER LP ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 256 6 5 152 0 45 45 3
  DBA or Former Names:
[ TXU ENERGY ], [ ASSURANCE ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 224 27 4 126 0 22 40 5
  DBA or Former Names:
[ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY GREEN RESOURCES ], [ RELIANT ENERGY SOLUTIONS ], [ RELIANT ]
Graph Company JUST ENERGY TEXAS LP 216 62 2 79 0 41 30 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ ENERGY SAVINGS GROUP ], [ US ENERGY SAVINGS CORP ], [ ENERGY SAVINGS TEXAS CORP ]
Graph Company AMBIT TEXAS LLC 204 11 1 85 0 75 31 1
  DBA or Former Names:
[ BLUEVISTA ENERGY ], [ BLUEVISTA ], [ BVISTA ENERGY LP ], [ AMBIT ENERGY ], [ AMBIT ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 198 1 3 112 0 42 35 5
  DBA or Former Names:
[ 1ST CHOICE POWER ], [ CERTAIN ENERGY ], [ FIRST CHOICE SPECIAL PURPOSE INC ], [ FIRST CHOICE POWER INC ], [ FIRST CHOICE POWER - AMS ], [ FIRST CHOICE POWER POLR ], [ TNP ENERGY SERVICES INC ]
Graph Company STREAM SPE LTD 173 9 1 100 0 47 12 4
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ], [ STREAM GAS & ELECTRIC LTD ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 117 48 2 40 0 17 8 2
  DBA or Former Names:
[ GREEN MOUNTAIN ENERGY WORLDWIDE ]
Graph Company CPL RETAIL ENERGY LP 113 10 3 44 0 39 17 0
  DBA or Former Names:
[ CENTRICA CPL LP ], [ CENTRICA US HOLDINGS INC ], [ CENTRICA HOLDCO INC ], [ AMERICAN ELECTRIC POWER COMPANY ], [ CPL ], [ CPL RETAIL ENERGY ], [ CENTRAL POWER AND LIGHT ], [ MUTUAL ENERGY CPL LP ]
Graph Company CIRRO GROUP INC 52 4 0 27 0 12 6 3
  DBA or Former Names:
[ CIRRO GROUP ], [ CIRRO ENERGY ], [ DOMINION ENERGY SOLUTIONS ], [ CIRRO CORP ]
Graph Company FULCRUM RETAIL ENERGY LLC 45 5 1 23 0 12 4 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA POWER ], [ TARA ENERGY RESOURCES ], [ VEGA RESOURCES LLC ]
Graph Company WTU RETAIL ENERGY LP 40 1 0 21 0 8 8 2
  DBA or Former Names:
[ WTU RETAIL ENERGY ], [ WTU ], [ WEST TEXAS UTILITIES ], [ DIRECT ENERGY BUSINESS SERVICES ], [ MUTUAL ENERGY WTU LP ]
Graph Company STAR ELECTRICITY INC 33 1 0 25 0 1 4 2
  DBA or Former Names:
[ STARTEX POWER ], [ SMARTPAY POWER ], [ CONSTELLATION ENERGY GROUP INC ]
Graph Company GEXA ENERGY LP 32 1 0 19 0 6 6 0
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ], [ GEXA ENERGY ], [ FPL GROUP INC ]
Graph Company ACACIA ENERGY LLC 27 1 0 6 0 15 4 1
 
Graph Company ENTRUST ENERGY INC 26 8 4 9 0 4 1 0
  DBA or Former Names:
[ RETAILOPCO OF TEXAS INC ]
Graph Company BOUNCE ENERGY INC 22 1 2 12 0 5 2 0
 
Graph Company US RETAILERS LLC 21 2 2 11 1 1 4 0
  DBA or Former Names:
[ RELIANT ENERGY SERVICES TEXAS LLC ], [ PENNYWISE POWER ], [ PENNYWISE ], [ COMPASSION ENERGY ]
Graph Company FRONTIER UTILITIES LLC 19 5 1 8 0 2 1 2
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ], [ FRONTIER UTILITIES INC ]
Graph Company BRILLIANT ENERGY LLC 19 0 0 12 0 2 4 1
 
Graph Company TARA ENERGY LLC 18 0 0 12 0 4 2 0
  DBA or Former Names:
[ TARA ENERGY ], [ SMART PREPAID ELECTRIC ], [ FULCRUM ENERGY LLC ], [ FULCRUM POWER SERVICES LP ]
Graph Company AP GAS & ELECTRIC (TX) LLC 13 3 0 5 0 2 3 0
  DBA or Former Names:
[ AFFORDABLE POWER ], [ AFFORDABLE ENERGY ], [ QUANTUM POWER ], [ AFFORDABLE POWER PLAN ], [ AP COMMERCIAL ], [ AFFORDABLE POWER LP ], [ APG&E ], [ ZIP ENERGY ], [ APG&E ENERGY SOLUTIONS ]
Graph Company YOUNG ENERGY LLC 12 0 0 3 0 0 4 5
  DBA or Former Names:
[ NEW ELECTRICITY ], [ GREEN FIELDS ELECTRICITY ], [ ABC ENERGY ], [ UNO ENERGY ], [ CONNECT! ENERGY ], [ NEW ENERGY ], [ PAYLESS POWER ], [ 5LINX ENERGY ], [ PAGA MENOS ]
Graph Company CHAMPION ENERGY SERVICES LLC 10 0 0 8 0 2 0 0
  DBA or Former Names:
[ AMERICAN COMMERCIAL ENERGY OF TEXAS LLC ], [ EAGLE ENERGY PARTNERS I LP ], [ LEHMAN BROTHERS COMMODITY SERVICES INC ], [ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company SPARK ENERGY LP 9 0 0 7 0 1 1 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ], [ SPARK ELECTRIC ], [ SPARK ENERGY HOLDINGS LLC ], [ SPARK POWER ], [ TEXAS ENERGY VENTURES LLC ]
Graph Company REACH ENERGY LLC 9 0 0 4 0 1 4 0
  DBA or Former Names:
[ REACH ENERGY ], [ GULF COAST DISTRIBUTION COMPANY ]
Graph Company DPI ENERGY LLC 9 1 0 6 0 2 0 0
  DBA or Former Names:
[ CURRENT POWER & LIGHT LLC ], [ TRUVALUE ENERGY ], [ GOAL ENERGY ], [ TRUSMART ENERGY ], [ EMPERGY TEXAS ]
Graph Company SUMMER ENERGY LLC 9 0 0 3 0 2 4 0
 
Graph Company POTENTIA ENERGY LLC 8 1 0 5 0 1 1 0
 
Graph Company TRIEAGLE ENERGY LP 8 0 0 6 0 2 0 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ POWER HOUSE ENERGY ], [ PILOT ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company HUDSON ENERGY SERVICES LLC 8 0 0 8 0 0 0 0
 
Graph Company E-NOW LP 8 0 0 0 0 5 1 2
  DBA or Former Names:
[ ELECTRIC NOW LP ], [ TXPREPAY ], [ TEJAS PREPAY ], [ ELECTRICITY NOW ], [ ELECTRIC NOW ]
Graph Company INFINITE ELECTRIC LLC 7 1 1 3 0 1 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company PROTON ENERGY INC 6 0 1 2 0 0 3 0
 
Graph Company NOORUDDIN INVESTMENTS LLC 6 0 0 2 0 0 4 0
  DBA or Former Names:
[ POWER EXPRESS ], [ DISCOUNT POWER ], [ TEXAN ENERGY ]
Graph Company PRIER ENERGY INC 6 0 0 5 0 1 0 0
  DBA or Former Names:
[ GENERAL POWER & LIGHT ], [ TODAYS ENERGY ], [ BUBBA POWER ], [ EBC ENERGY TODAY ], [ GENERAL LIGHT & POWER INC ], [ PRIER ENERGY INC ], [ AMERICAN LP ], [ AMERICAN XP ]
Graph Company TEXPO POWER LP 6 0 0 6 0 0 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ YEP ], [ TEXPO ENERGY ], [ TEXPOWER ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ]
Graph Company 4CHANGE ENERGY COMPANY 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ TXU SESCO ENERGY ], [ TXU SESCO ENERGY LLC ], [ 4CHANGE ], [ 4CHANGE ENERGY ], [ TXU SESCO ENERGY SERVICES COMPANY ]
Graph Company TRUE ELECTRIC LLC 5 2 0 1 0 2 0 0
  DBA or Former Names:
[ NEW CENTURY POWER LLC ], [ MILAGRO POWER ], [ MILAGRO ELECTRIC ]
Graph Company ENERGY PLUS HOLDINGS LLC 5 1 0 3 0 0 1 0
  DBA or Former Names:
[ NRG ENERGY PLUS ]
Graph Company EVERYTHING ENERGY LLC 3 1 0 1 0 0 1 0
  DBA or Former Names:
[ RELIANT ENERGY COMMERCIAL/INDUSTRIAL SERVICES ], [ RELIANT ENERGY C&I SERVICES ], [ INDEPENDENCE ENERGY ], [ RELIANT ENERGY TEXAS RETAIL LLC ], [ EVERYTHING ENERGY ]
Graph Company TEXAS POWER LP 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ STARLIGHT ELECTRIC ], [ THE POWER OF TEXAS ], [ PRE-PAY POWER ], [ TEXAS POWER ONLINE ], [ NEW MEXICO NATURAL GAS LP ], [ TEXAS POWER ]
Graph Company APNA HOLDINGS LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ APNA ENERGY ], [ BOOST ELECTRIC ]
Graph Company ACCENT ENERGY TEXAS LP 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ DYNOWATT ], [ ACCENT ENERGY ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ DYNOWATT LP ], [ IGS ENERGY ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 2 1 0 0 0 0 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NEC RETAIL DIVISION ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company ILUMINAR ENERGY LLC 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ PREMIUM POWER & LIGHT ], [ CONSERVICE ENERGY ]
Graph Company VETERAN ENERGY LLC 2 0 0 1 0 1 0 0
 
Graph Company TERM POWER & GAS LLC (TERM) 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ TERM POWER ], [ TERM ENERGY ], [ TERM POWER & GAS ], [ TWIN EAGLE RESOURCE MANAGEMENT LLC ], [ ENCOA ]
Graph Company 10K ENERGY LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company V247 POWER CORPORATION 1 0 0 0 0 0 1 0
 
Graph Company OUR ENERGY LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ YAM ENERGY LLC ]
Graph Company LIBERTY POWER DELAWARE LLC 1 0 0 1 0 0 0 0
 
Graph Company ANDELER CORPORATION 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ANDELER RETAIL ], [ ANDELER POWER ]
Graph Company PENSTAR POWER LLC 1 0 0 0 0 0 0 1
  DBA or Former Names:
[ FREEDOM GROUP ], [ FREEDOM POWER ], [ LA RAZA ELECTRIDAD ], [ FREEDOM GROUP LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company CONSTELLATION ENERGY POWER CHOICE INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ VANTAGE POWER SERVICES LP ], [ CONSTELLATION ENERGY GROUP INC ], [ MXENERGY ELECTRIC INC ]
Graph Company GLACIAL ENERGY OF TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GATEWAY ENERGY SERVICES CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ECONNERGY ENERGY COMPANY ], [ GATEWAY POWER SERVICES ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ], [ PEGASUS STAR ENERGY INC ]
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ SEMPRA ENERGY SOLUTIONS LLC ]
Graph Company CONSTELLATION NEWENERGY INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ AES CORPORATION ], [ NEWENERGY ], [ AES NEWENERGY ], [ CONSTELLATION ENERGY GROUP INC ]
Graph Company NATIONS POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ CATALYST ENERGY USA INC ], [ NATIONS POWER & GAS ]
Graph Company MEGA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company IRON ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company BENEFICIAL POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company SOURCE POWER & GAS LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTCOM ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ILLUMINATION POWER LLC ], [ SMART POWER ], [ SMARTCOM ENERGY ], [ SMARTCOM ENERGY TECHNOLOGIES LLC ], [ TEXREP6 LLC ]
  Totals: 2316 248 41 1134 1 472 368 52