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Customer Complaint Statistics
Retail Electric Providers
From:
5/1/2009
To:
10/31/2009
11/20/2009 4:20:48 PM
Complaint Summary
Graph
Company
Total
Slamming
Cramming
Billing
Quality of Service
Discont. Service
Provision of Service
All Other
TXU ENERGY RETAIL COMPANY LLC
2380
79
3
1077
1
257
958
5
STREAM SPE, LTD
449
6
0
169
0
70
203
1
RELIANT ENERGY RETAIL SERVICES, LLC
407
11
0
193
0
36
164
3
DIRECT ENERGY, LP
278
4
2
95
0
53
123
1
FIRST CHOICE POWER SPECIAL PURPOSE, L.P.
265
15
0
97
0
67
86
0
JUST ENERGY TEXAS, LP
141
26
1
50
0
29
35
0
AMBIT TEXAS LLC
135
10
0
43
0
36
46
0
FULCRUM RETAIL ENERGY, LLC
116
0
0
44
0
15
57
0
DPI ENERGY, LLC
100
2
0
24
0
36
37
1
GREEN MOUNTAIN ENERGY COMPANY
99
15
0
27
0
13
43
1
STAR ELECTRICITY LLC
93
3
2
28
0
15
45
0
GEXA ENERGY, LP
82
0
0
37
0
8
37
0
PENSTAR POWER, LLC
80
0
0
23
0
18
39
0
BOUNCE ENERGY INC
72
1
0
23
0
14
34
0
CPL RETAIL ENERGY LP
70
1
0
32
0
16
21
0
ACCENT ENERGY TEXAS, L.P.
69
1
1
35
0
5
27
0
CIRRO GROUP, INC.
53
3
0
21
0
6
23
0
CHAMPION ENERGY SERVICES, LLC.
45
3
0
16
0
7
18
1
AFFORDABLE POWER L.P.
29
3
0
13
0
2
11
0
MXENERGY ELECTRIC, INC.
22
3
0
7
0
2
10
0
WTU RETAIL ENERGY LP
21
0
0
5
0
5
10
1
TEXAS POWER, L.P.
19
1
0
7
0
4
7
0
TEXPO POWER, LP
18
0
1
8
1
1
7
0
HUDSON ENERGY SERVICES, LLC
17
2
0
5
0
2
8
0
TARA ENERGY, LLC
12
0
0
4
0
1
7
0
LIBERTY POWER TEXAS LLC
11
1
0
3
0
1
6
0
CHAIN LAKES POWER, L.P.
10
0
0
2
0
3
5
0
NUECES ELECTRIC COOPERATIVE RETAIL DIVISION
8
0
0
2
1
1
4
0
TRUE ELECTRIC, LLC
5
3
0
0
0
1
1
0
TEXREP1 LLC
4
1
0
1
0
0
2
0
CONSTELLATION NEWENERGY, INC.
4
0
0
2
0
0
2
0
GATEWAY ENERGY SERVICES CORPORATION
3
0
0
1
0
0
2
0
KINETIC ENERGY, LLC
1
0
0
0
0
0
1
0
TXU SESCO ENERGY SERVICES COMPANY
1
0
0
1
0
0
0
0
MEGA ENERGY, LP
1
0
0
0
0
0
1
0
BRILLIANT ENERGY, LLC
1
0
0
0
0
0
1
0
APNA HOLDINGS, LLC
1
0
0
0
0
1
0
0
PEGASUS ALLIANCE CORPORATION
0
0
0
0
0
0
0
0
ANDELER CORPORATION
0
0
0
0
0
0
0
0
FRONTIER UTILITIES, INC.
0
0
0
0
0
0
0
0
NOORUDDIN INVESTMENTS LLC
0
0
0
0
0
0
0
0
POTENTIA ENERGY, LLC
0
0
0
0
0
0
0
0
LIBERTY POWER DELAWARE LLC
0
0
0
0
0
0
0
0
YOUNG ENERGY, LLC
0
0
0
0
0
0
0
0
SEMPRA ENERGY SOLUTIONS LLC
0
0
0
0
0
0
0
0
Totals:
5122
194
10
2095
3
725
2081
14
